Virus and malware help
Unexpected pop-ups, suspicious account activity, and unfamiliar software deserve careful triage.
Request helpWhat to consider
Pause risky activity
Avoid entering passwords or payment details on a device you suspect is compromised. Disconnecting it may be appropriate while you arrange help.
Describe what happened
Tell us what you saw, when it began, and whether important accounts may be involved. Do not paste passwords into the form.
Plan cleanup and follow-up
An assessment should distinguish unwanted software from account compromise and identify the sensible steps for files, updates, and access.
Common questions
The details depend on the request.
Not always. Browser notifications, unwanted extensions, and deceptive web pages can look similar. An assessment helps separate them.
If an account may be affected, use a trusted device to review access and change credentials. The exact sequence depends on the incident.
Tell us what you need
Use this form for service questions and all other inquiries.
Please do not include passwords or sensitive account details.