Help with suspected viruses and malware
Unexpected pop-ups, unfamiliar software, or suspicious account activity need a careful next step. Describe what happened so P-Tech can assess the device and account concerns.
Ask about a suspicious deviceWhen to get in touch
Unfamiliar pop-ups or software
Record what appeared and when, without clicking unfamiliar prompts or sending private information.
Unexpected account activity
Distinguish a device symptom from a sign-in alert, password change, or message sent from an account.
Questions after a scam
Explain whether you installed software or allowed access so the next steps address what actually happened.
Details that help us assess the work
Describe the warning
Record what appeared, when it began, and whether one or several devices are affected. Avoid clicking suspicious prompts while you seek help.
Separate device and account risk
Mention unusual sign-ins or messages sent from your account, but never put passwords or recovery codes in the form.
Before you request help
Keep the next step clear
Choose a related service or practical guide.
Home data backup setup
Review which files matter and how to check that a backup can be restored.
Learn more →Ask about a suspicious device
Describe what you noticed and whether you installed software or granted access. Do not include passwords, codes, or payment details.
Shawn Iuliucci is P-Tech's main technician, based in Hammonton. We confirm the work, cost, and delivery options before anything is booked. Do not send passwords or sensitive account details.